As one of Indonesia’s leading financial institutions, Bank Sinarmas is at the forefront of the digital banking revolution. To deliver innovative, secure, and highly available financial services to millions of customers, the bank chose Google Cloud as its strategic platform for agility and scale.
However, migrating to the cloud was only the first step. To meet the stringent demands of the financial industry including 24/7/365 reliability and strict OJK/BI compliance Bank Sinarmas required a world-class operational partner. They needed a Managed Service Provider (MSP) that could act as a true extension of their team, ensuring their mission-critical infrastructure was not only running, but also secure, compliant, and cost-optimized.
The Challenge: The Unblinking Eye of Digital Finance
The move to Google Cloud presented a new set of complex operational challenges for Bank Sinarmas:
- Complex Regulatory & Security Demands: The financial industry is heavily regulated. The bank needed a partner with proven expertise in configuring Google Cloud to meet OJK and BI security standards, protecting sensitive customer data against sophisticated threats.
- Cost & Resource Visibility: A large-scale cloud environment can become a “black box” of spending. The bank lacked a unified view to track resource usage, manage costs effectively, and ensure assets were being used efficiently.
- Operational Gaps: The bank needed a formal structure for incident management, clear accountability, and a proactive partner who wouldn’t just fix problems, but prevent them.
The Solution: A Framework of Trust and Transparency with Bespin Global
Bank Sinarmas selected Bespin Global, a Google Cloud Premier & MSP Partner, to provide comprehensive 24/7/365 Managed Services. Bespin Global implemented a robust operational governance model built on transparency and accountability.
The core of this partnership is a structured monthly governance cycle, where Bespin Global provides Bank Sinarmas with a comprehensive service report, a single source of truth for their entire cloud operation.
This Monthly Governance Report includes:
- List of Services & Asset Inventory: A complete and detailed inventory of all active Google Cloud services and assets, providing a clear map of the entire production environment.
- Granular Usage & Performance Report: A FinOps breakdown of cloud consumption, an analysis of all performance metrics (CPU, memory, storage), and tracking against monthly budgets to ensure full cost transparency.
- Incident & SLA Management Report: A transparent log of every ticket and incident, detailing detection time, response time, and resolution time, all measured against the partnership’s strict Service Level Agreements (SLAs).
- Proactive Recommendations & Analysis: This is the most critical section. Bespin Global’s cloud experts analyze the bank’s asset usage and provide actionable, written recommendations such as “Right-size these 10 GKE clusters to save 15%,” or “Isolate this service with a new firewall rule to enhance security.”
- A Clear Escalation Matrix: The service is underpinned by a jointly-agreed-upon escalation matrix, ensuring that for any critical incident, the right engineer at Bespin and the right stakeholder at Bank Sinarmas are engaged immediately, day or night.
The Resolution: A Secure, Optimized, and Resilient Banking Platform
By partnering with Bespin Global, Bank Sinarmas successfully addressed its primary challenges and is now running a best-in-class cloud operation.
- Enhanced Security & Compliance: With expert monitoring and governance, the bank’s Google Cloud environment remains secure and aligned with Indonesia’s strict financial regulations.
- Predictable & Optimized Costs: The monthly FinOps reports and actionable recommendations from Bespin Global have given the bank full control over its cloud spend, identifying and eliminating waste.
- No-Surprise Operations: The structured reporting and clear escalation matrix have eliminated operational “surprises.” The bank has a transparent, data-driven partnership, not a reactive vendor relationship.