As a key player in Indonesia’s food industry, Surya Pangan Indonesia (SPI) operates a complex, high-stakes supply chain. The company’s mission to deliver quality food products to millions of Indonesians depends on a high-performance, data-driven IT infrastructure.
To gain insights from farm-to-table data and optimize logistics, SPI migrated its critical ERP, analytics, and supply chain applications to Google Cloud. This provided the power of tools like BigQuery and Google Kubernetes Engine (GKE), but it also created a new, complex operational challenge for its internal IT team.
The Challenge: Managing Mission-Critical Workloads
Surya Pangan’s business cannot tolerate downtime. A system failure in their logistics application could mean a delayed shipment and spoiled goods. A misconfigured analytics job could lead to volatile and unpredictable cloud costs.
The internal IT team at SPI, while experts in their business applications, found themselves stretched thin, managing the 24/7 demands of a sophisticated cloud environment. They were spending more time on routine maintenance, security patching, and cost management than on innovating and improving the business.
SPI faced several key challenges:
- Operational Strain: The internal team was burdened with 24/7/365 monitoring and incident response for their mission-critical applications.
- Cost Control: Running large-scale analytics in BigQuery and scaling applications on GKE led to fluctuating costs that were difficult to predict and control.
- Security & Compliance: As a major food distributor, SPI needed to ensure its data was protected and its environment met all industry security standards.
- Lack of Focused Innovation: The IT team was stuck in a reactive loop of “keeping the lights on” and unable to focus on proactive projects that could improve the supply chain.
The Resolution: A 24/7/365 Managed Service Partnership
Surya Pangan Indonesia selected Bespin Global, a Google Cloud Premier and Managed Service Provider (MSP) Partner, to take over the complete operational management of its GCP workloads.
Bespin Global’s “FlexOps” Managed Services provided SPI with a dedicated team of certified cloud experts who acted as a true extension of their internal team. The solution was built on four key pillars:
- 24/7/365 Proactive Monitoring & Incident Management: Bespin Global’s Cloud Operations Center took over all monitoring and alert management. When a critical application-level incident occurs, Bespin’s team is the first to respond, resolving most issues before they can impact business operations.
- Proactive FinOps & Cost Optimization: Bespin implemented a rigorous FinOps practice. They provide SPI with detailed monthly cost reports, identify idle or underutilized resources, and provide actionable recommendations for right-sizing VMs and GKE clusters, resulting in immediate and predictable cost savings.
- Managed Security & Compliance: The Bespin team manages SPI’s security posture, monitoring Google Cloud’s Security Command Center, ensuring firewall rules are correct, and managing identity policies to keep the environment secure and compliant.
- Actionable Recommendations: Bespin doesn’t just fix problems; they prevent them. Through regular analysis, Bespin provides proactive recommendations to improve performance and reliability, such as optimizing a slow BigQuery query or re-architecting a workload for better scalability.