TWC (The White Communication)

“The advantage of Google Cloud is that there are various products to use for AI services. It was a perfect cloud platform for a situation where we needed a voice recognition API for our solution.”

“We had an issue where hundreds of instances were created and we were getting overcharged. Bespin Global helped me to solve the problem between Google Cloud and Google Cloud. As a cloud partner, it was an opportunity to feel grateful and build trust. Since then, monitoring education and the introduction of AlertNow have even prevented recurrence.”

Youngjun Cho, CTO of TWC

Company Overview

With the slogan of ‘Save Time’, TWC helps customers focus more on their main business rather than focusing on their own service operation operations. It is a company that provides an AI-based omni-channel customer response solution for outsourcing and response required for service operation.

Challenge

From the moment the solution was developed, we wanted to create a cloud-based SaaS service. The manpower and cost of directly purchasing and managing a server at a startup was not easy, and ultimately the goal was to increase efficiency by collecting customer response data. In particular, there was a need for voice recognition among data, so we tested all platforms that provide voice recognition APIs.
I decided to go to the cloud, but I had a lot of trouble deciding which platform to choose.

Solution

TWC has built a SaaS-based customer service solution stably on the public cloud and Google Cloud. Through the adoption of the cloud, we were able to build and operate infrastructure at a reasonable cost, and flexibly respond to variable client traffic.

Bespin Global helped TWC use the cloud like a cloud. Cloud and existing legacy infrastructure are completely different billing methods. It is known that the cloud is reasonable because it is a pay-as-you-go method, but on the other hand, it may hit a cost bomb due to excessive settings. In TWC, there was an issue where hundreds of instances were created and charged in just a few days. Through Bespin Global, we were able to quickly respond to issues with Google Cloud and solve them without any problems.

Since then, cloud monitoring methods have been trained to prevent recurrence, and the AlertNow (link) product is also used to quickly check issues in the infrastructure .

Benefit

With only 1-2 people, we have been able to provide stable enough service. It is also economical if you calculate the cost of purchasing, building, and managing servers for infrastructure construction. This is the best way to manage IT infrastructure for start-ups with limited people and money.

Next step

TWC will continue to leverage Google Cloud and expand its services. We are also considering building an enterprise private cloud for users with sensitive information and security.

Market Overview

Market Overview of Bespin Global: Non-face-to-face services are growing due to COVID-19. And customers tend to outsource their contact centers or contact centers to outside experts to focus more on their services. The domestic contact center market is worth about KRW 8.9 trillion and employs about 230,000 people. Many companies, such as finance, insurance, and banks, are currently handling CS work through phone and chat consultation. As a next-generation CS task processing solution, SaaS companies using AI, such as TWC, are increasing. It mainly converts customer voice data into text and converts the text into machine learning to create an automatic response system to increase work efficiency and help increase sales. TWC is jumping into a market with high growth potential and leveraging AI and the cloud to enhance its services.

About Bespin Global:

Bespin Global helps businesses accelerate cloud adoption with industry leading solutions and consulting  expertise, delivering service-level-driven outcomes across all the major public cloud technologies.

Serving more than 3000 customers throughout our offices located around the world, Bespin relies on the large  number of skilled, highly certified cloud experts and their in-depth experience in the industry to help  organizations thrive on innovation and technology.

Bespin Global’s services include cloud Resell, migration, implementation, Big Data, DevOps, and FinOps for a range  of Cloud Services Providers (CSPs) such as Amazon Web Services (AWS) and Google Cloud.

Listed since 2016 in Gartner’s Magic Quadrant for Public Cloud infrastructure for six years in a row, Bespin is  now recognized as a “Visionary” in 2022 Gartner’s Magic Quadrant for Public Cloud IT Transformation services. Bespin  Global has also developed its own monitoring tool called “OpsNow” to support businesses in controlling their  cloud costs and managing multi-cloud environments.

Looking to learn more about how to get started? Speak to our cloud consultants today