Coffee Bean Korea built and operated the mobile remote ordering service ‘Purple Order’ with AWS cloud infrastructure through Bespin Global , and the failure response time was quickly handled within 30 minutes.
Company Overview
Coffee Bean Korea is a global coffee brand established in Korea in June 2000 by signing a franchise agreement with International Coffee & Tea headquarters in the United States.
Challenge
Coffee Bean Korea added the mobile remote ordering service ‘Purple Order’ function to the existing Coffee Bean Members app, and wanted to build this function into the AWS environment. We needed expert personnel for AWS services and cloud-native environments, and support for service configuration and operation.
Solution
Bespin Global was in charge of initial architecture design and construction, and operation after service opening. Through professional communication with the app developer, we were able to effectively upload the app to the AWS environment, and we also worked with external APIs such as Kakao Pay.
For one month after launching the app, we were able to successfully launch it without any accidents or failures by operating a hotline in charge and intensive monitoring. Customers simply contacted the coffee bean intensive support hotline to receive the support they needed at the right place. In addition, the necessary support for pre-launch performance testing was quickly provided, allowing the test to be completed without difficulty.
Since then, it has been dedicated to service operation, providing 24/7 control and monitoring services, and responding within 30 minutes in case of failure to support quick processing. In addition, various operational requests such as OS level setting, certificate installation, and traffic control in a redundant environment were handled.
Bespin Global resolved the issue through close collaboration with AWS personnel when necessary. In particular, when database issues occurred in addition to architectural issues, they directly explained the issue to AWS, leading to a quick resolution.
The client company is also using OpsNow, Bespin Global’s cloud management platform, and is receiving a lot of help in cloud cost management and monitoring.
Service used
Architecture
* This is a configuration to aid understanding, and is different from the actual architecture.
Result
- Failure response time within 30 minutes
- 99.99% availability achieved
- Coffee Bean Korea has 90% of its stores concentrated in the metropolitan office area. Distributed through the cloud the characteristics of traffic congestion during lunch time, which is visited by many office workers, and facilitated the mobile purple order function
About Bespin Global:
Bespin Global helps businesses accelerate cloud adoption with industry leading solutions and consulting expertise, delivering service-level-driven outcomes across all the major public cloud technologies.
Serving more than 3000 customers throughout our offices located around the world, Bespin relies on the large number of skilled, highly certified cloud experts and their in-depth experience in the industry to help organizations thrive on innovation and technology.
Bespin Global’s services include cloud Resell, migration, implementation, Big Data, DevOps, and FinOps for a range of Cloud Services Providers (CSPs) such as Amazon Web Services (AWS) and Google Cloud.
Listed since 2016 in Gartner’s Magic Quadrant for Public Cloud infrastructure for six years in a row, Bespin is now recognized as a “Visionary” in 2022 Gartner’s Magic Quadrant for Public Cloud IT Transformation services. Bespin Global has also developed its own monitoring tool called “OpsNow” to support businesses in controlling their cloud costs and managing multi-cloud environments.
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